Shipping & Returns

Returns Policy:

We will issue a full refund or replacement (your choice) for orders that are returned within 30 days of purchase*. All items must be unworn, unwashed, undamaged, and in their original packaging with no tags removed. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to health regulations, once an item is worn or washed we cannot accept returns*. Many of our customers are fitness enthusiasts and as such most times garments get worn down more quickly than non-fitness enthusiasts since they come into contact with the ground, barbells, obstacle courses, and so on.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

*Policy Specifics:

All returns must meet the following conditions:

  • the item(s) must be unworn, unaltered, and unwashed. please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return.
  • the item(s) must be accompanied by original tags and in original packaging.
  • due to health regulations and hygienic standards, the following items are final sale and not eligible for return: bikini bottoms and “cheeky” shorts.
  • Ambassador Packages/Bundles are non exchangeable since they are sold as a non-specific "bundle" package.  If you received the wrong sizing or requested gender, we will replace with items of our choice.  
  • Flash Sales & otherwise noted “close outs, discontinued items, etc are final sale & will not be accepted for returns.
  • LiveSore gift certificates are non-refundable and cannot be exchanged for “cash”.
  • Refused Items: If you attempt to return an item that is non-refundable, incomplete, or with signs of use/soiling it will be shipped back to you at your expense.

If you need to return an item, simply click here to start the return process.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We ask that if you are outside the USA that you simply email help@livesore.net and we’ll get you a quote to ship to your address. We love sending our swag around the world so please do not hesitate to contact us!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Typically, we aim to have your order shipped within 7-10 business days of receiving the order unless otherwise noted for such things as “presales” or “group buys” etc. We ship all US orders via USPS and most overseas orders via UPS, DHL, or Fedex.

Shipping Liability Statement

LiveSore customer shall not hold LiveSore liable for failure to make timely delivery on delivery date specified. Any statement by LiveSore as to probable date of delivery by carrier is a statement of opinion only and shall not be warranted in any manner. Products that LiveSore provides that are produced overseas will have no guarantee on exact delivery date as shipping/customs/delays are out of our control and the customer agrees that delivery dates are an estimate and not a guarantee. LiveSore shall not be liable for any delays in shipment or deliveries by LiveSore and or carriers. LiveSore shall act as an agent only for the above receipt and forwarding of parcels by the customers who name and address appears above.

LiveSore assumes no liability of the successful completion of delivery of the parcel(s) accepted for shipment nor for the loss of damages by any cause in the parcels or the contents thereof. Once the courier shows the completion of a delivered item/shipment/package, at that point it is the consumers responsibility to check their location and courier for the package.  In the event of loss or damage to said parcel(s) LiveSore will act as an agent on behalf of the customer for the filing and processing of claims (unless client used their shipping account). It is hereby expressly agreed that LiveSore shall have no liability if any claim is denied or paid only in part by the carrier. Parcels are not covered for damage during shipment.