Shipping & Returns

RETURNS

Not quite the right fit? Click here to start your return/exchange.

Return Policy

We will issue a full refund or store credit (your choice) for orders that are returned within 30 days of purchase*. All items must be unworn, unwashed, undamaged, and in their original packaging with no tags removed. Livesore's return and exchange policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

You should expect to receive your refund within 7-14 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

All items sold in our Closeout collection are final sale items. As such, only product exchanges and in-store credit will be allowed (no refunds).

Please note that we do not unfortunately offer free return shipping on international orders at this time.

Please note that we don’t accept returns of Livesore items purchased from Regional Partners. Please contact the Regional Partner directly for information on their return policy.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Typically, we aim to have your order shipped within 2-5 business days of receiving the order unless otherwise noted for such things as “presales” or “group buys” etc. We ship all US orders via USPS and most overseas orders via UPS, DHL, or Fedex.

Defective / Damaged Orders

If you believe that you’ve received a damaged or defective item, please let us know immediately at . We’ll respond as quickly as possible and do all that we can to make good on our commitment.Please include on your email the following information:
  • Your original order number
  • Your current shipping address
  • Photographs of the defective or damaged item
  • A brief description of the defect or damage. Did this occur over time, or did it happen all at once?

Policy Specifics

All returns must meet the following conditions:

  • the item(s) must be unworn, unaltered, and unwashed. please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return.
  • the item(s) must be accompanied by original tags and in original packaging.
  • due to health regulations and hygienic standards, the following items are final sale and not eligible for return: bikini bottoms and “cheeky” shorts.
  • Ambassador Packages/Bundles are non exchangeable since they are sold as a non-specific "bundle" package. If you received the wrong sizing or requested gender, we will replace with items of our choice.  
  • Flash Sales & otherwise noted “close outs, discontinued items, etc are final sale & will not be accepted for returns.
  • LiveSore gift certificates are non-refundable and cannot be exchanged for “cash”.

If you need to return an item, simply click here to start the return process.